Happy customers…
creates good business for everyone
CrestClean’s systems are designed to enhance customer relationships, and set a standard for all CrestClean people.
Our local Regional Managers provide ‘one point of contact’, and their proactive account management ensures the quality and reliability of all our services.
CrestClean’s corporate systems are designed to enhance customer relationships and our comprehensive quality control procedures reflect a commitment to providing service that surpasses expectations.
CrestClean personnel adhere to a strict set of corporate systems and protocols, making our relationships with customers professional at all levels of contact.
Local Regional Managers are responsible for assuring the quality and reliability of all our services. For large-scale premises we create site-specific Quality Audit documentation to meet the site’s individual requirements.
We regularly ask all customers for feedback on our service. Online Customer Quality Surveys and systems are easily accessible, enabling our managers to check and maintain the quality of our work and address any issues immediately.
Our centralised quality assurance, training and invoicing systems make working with us cost effective and efficient. We build long-term relationships with our customers, a philosophy that continues within our company. The length of service of CrestClean personnel far exceeds industry norms.
Communication is an important part of customer satisfaction. All personnel are trained to respond promptly to customer requests and instructions. Every site has a dedicated Communication Book for “day-to-day” messages and to log additional requests.
CrestClean’s service delivery is via franchised owner-operators, so our personnel have a vested interest in maintaining excellent customer relationships. In the commercial cleaning field, personnel turnover can be more than 100% per year; the average tenure of our workforce is more than 5 years, so you can be confident you’re dealing with established industry professionals.
As New Zealand’s aged care sector continues to evolve, CrestClean is strengthening its support for retirement villages and aged care providers with specialised healthcare-accredited cleaning services. CEO Grant McLauchlan was joined by Liezl Foxcroft and Kyle Cooke, CrestClean’s new GM of Sales & Growth, at the Retirement Villages Association (RVA)
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A little friendly competition brought plenty of pride to Otonga Road Primary School in Rotorua last term. The Cleanest Classroom Competition was embraced by Year 2 teacher Amanda Jeffery, who wanted to encourage students to take pride in their learning spaces. There to support Amanda were Rotorua franchise owners Baljeet
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When Viky and Nileshna ‘Nilly’ Narayan moved to New Zealand from Fiji in 2000, they were starting a new chapter for their family. Viky was working as an accountant for large organisations, while Nilly was gaining experience through various contract roles and completing her Business Studies qualification. They both had
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When the final school bell rings and students head off for the holidays, classrooms may fall quiet, but for CrestClean teams, it’s one of the busiest times of the year. The school holidays provide an important window to complete detailed term cleans, giving classrooms and shared spaces the extra attention
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When a school partnership lasts 17 years, it’s a sign that something is working well. For Whangaparāoa College, CrestClean has been part of the school’s story since 2008, helping maintain a healthy and clean environment for its 1,800 students and staff. The relationship began shortly after the college opened in
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Liezl Foxcroft and Kyle Cooke showcase CrestClean’s Healthcare Cleaning Services at the Retirement Villages Association (RVA) Conference. As New Zealand’s aged care sector continues to evolve, CrestClean is strengthening its support for retirement villages and ...
Rotorua franchise owner Sharanpreet Kaur rewards Otonga Road Primary School students with pizza for keeping their classrooms clean throughout term 2. A little friendly competition brought plenty of pride to Otonga Road Primary School in Rotorua last term. The ...
CrestClean CEO Grant McLauchlan presents South Auckland Master Franchisees Viky and Nileshna Narayan with their 20-Year Long Service award. When Viky and Nileshna ‘Nilly’ Narayan moved to New Zealand from Fiji in 2000, they were starting a new chapter for their ...
Nelson cleaning teams join Induction Trainer Karl Parker for a term clean training session. When the final school bell rings and students head off for the holidays, classrooms may fall quiet, but for CrestClean teams, it’s one of the busiest times of the ...
North Harbour franchise owner Daniel Park presents Whangaparāoa College Business Manager Ginny Catterall with a certificate and gifts to celebrate the school’s 17-year partnership with CrestClean. When a school partnership lasts 17 years, it’s a sign that ...
Wellington franchise owners Dharam Singh and Lalita Devi have completed their first programme in CrestClean’s training platform. Learning never stops at CrestClean. Our new training platform gives franchise owners an easy way to build their skills and stay up to ...
Cleaning of doctors’ surgeries, medical centres, and healthcare practitioners require stringent hygiene procedures, as well as the ability to maintain strong customer communications. CrestClean has learned the particularities of providing effective cleaning for the healthcare sector through years of experience. CrestClean’s management systems are designed to ensure that our customer relationships are efficient, satisfying and enduring. We follow fully documented Quality Assurance Protocols. A formal customer feedback protocol ensures that our high service levels are maintained. We foster long-term relationships with our customers and our personnel.
With office cleaning, our aim is to create Healthy Clean Workplace environments for an organisation’s customers and staff. Having a clean and hygienic office is the simplest way to improve your workplace environment. It’s not an easy task: Staff eat at desks, they leave food in the fridge and they put their grubby hands everywhere, contaminating touch points. It is estimated that 80% of infections are transmitted by touch. ‘Activity Based Working’ and ‘Hot Desking’ adds to the hygiene dilemma, as do sharing computer mice and telephones. Employers have a statutory requirement to provide clean and hygienic workplaces. A dirty workplace is often cited as a reason why staff leave.
CrestClean teams stand behind New Zealand industry. From large multi-national food processors to local engineering workshops, CrestClean teams will keep you clean and hygienic behind the scenes. Industrial cleaning and factory cleaning is all about compliance. Since 1996 Crest Commercial Cleaning Ltd has developed industry leading systems, procedures and management to ensure that our service meets and exceeds our customers’ compliances for Health and Safety, Environment, Training and Security. CrestClean provides a consistent standard of service from the same cleaning team on-site, with no personnel changes happening all the time.
CrestClean understands school cleaning. We have been school cleaners since 1996; nowadays we are a major provider of school cleaning services with over 600 school customers, including primary, intermediate and secondary schools throughout New Zealand. “Consistency” is the word that sums up what we believe schools would like most from their cleaning provider. We are talking about a consistent level of cleaning, a consistent level of account management and term cleans performed consistently to the required standard on time. CrestClean has worked hard to develop school cleaning systems and we have established a good reputation as reliable school cleaners.
Presentation is everything in a retail or high foot traffic environment. Gleaming windows, shining floors and beautifully presented product are all part of attracting people into your space. Customers walk in with dirt and debris off the street…they also bring coughs, colds and the flu; potentially contaminating your environment. Cross contamination is now recognised as a leading cause of workplace sickness, and it is largely unseen. Germs pass from customer to staff, staff to staff, and next thing you have absenteeism. CrestClean utilises colour-coded microfibre cloths to clean hygienically, and hi-tech microfibre mops to clean floors expertly.